Warranty-FlashFish | Professional Energy Support & Coverage
Warranty Extension:
- 1 YEAR (Products on this site)
- 1 YEAR (Refurbished items / items from Third-party store)
| Model | Warranty | Model | Warranty |
|---|---|---|---|
| A101 | 1 YEAR | P56 | 1 YEAR |
| A201 | 1 YEAR | P60 | 1 YEAR |
| A301 | 1 YEAR | P63 | 1 YEAR |
| A501 | 1+1 YEAR | P66 | 1 YEAR |
| A601 | 1 YEAR | P15 | 1 YEAR |
| A1001 | 1 YEAR | P25 | 1 YEAR |
| BP030B | 1 YEAR | S25 | 1 YEAR |
| E103 | 1 YEAR | T2000 | 1 YEAR |
| E200 | 1 YEAR | T1200S | 1 YEAR |
| EA150 | 1 YEAR | T300PRO | 1 YEAR |
| F132 | 1 YEAR | T200 | 1 YEAR |
| G300 | 1 YEAR | SP50 | 1 YEAR |
| J1000 | 1 YEAR | SP100 | 1 YEAR |
| J1000plus | 1 YEAR | TSP60 | 1 YEAR |
- 1 YEAR + 2 YEAR (Products on this site)
- 1 YEAR (Refurbished items / items from Third-party store)
| Model | Warranty | Model | Warranty |
|---|---|---|---|
| QE01D | 1+2 YEAR | UA550 | 1+2 YEAR |
| QE02D | 1+2 YEAR | UA1100 | 1+2 YEAR |
- 5 YEAR (Products on this site)
- 1 YEAR (Refurbished items / items from Third-party store)
| Model | Warranty |
|---|---|
| SR5000 | 5 YEAR |
Contact & Quick Links
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📧 Email: info@flashfishtech.com
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💬 Live Chat: WhatsApp: Message us here
WhatsApp Channel: Follow for Updates
| Product series | Warranty guidance | What to prepare | Notes |
|---|---|---|---|
| E200 portable power station | 12 months | Order number, purchase channel, product code or serial number, issue photos or video | Keep your order record for support verification. |
| Other portable power stations | Confirm by model and purchase record | Order number, product model, product code or serial number, issue photos or video | Do not apply one model warranty duration to another model. |
| Solar panels | Confirm by model and purchase record | Order number, panel model, issue photos or video | Coverage can vary by panel model and purchase terms. |
| FlashFish SR5000 / home energy storage | Confirm through support with warranty card and order details | Order number, warranty card information, product label, installation or issue details | Coverage should be checked against the applicable purchase terms. |
FlashFish warranty service supports authentic products purchased through authorized channels. Coverage terms can vary by model, sales channel and market, so keep your order record and product documentation when requesting support.
- E200 warranty: 12 months.
- Solar panel warranty terms vary by model and purchase record.
- For FlashFish SR5000, contact support with your order details and warranty card information so coverage can be checked against the applicable purchase terms.
Our Commitment to You
Our goal is to provide peace of mind, allowing you to focus on your trip rather than your gear. This warranty covers defects in materials and workmanship under normal use. If your device has a technical issue during the warranty period, the FlashFish support team can help with troubleshooting, repair guidance or replacement when the issue qualifies under the warranty policy.
Troubleshooting: Battery Recalibration
If you are experiencing power consistency issues, try recalibrating the battery:
- Discharge the device until it shuts down automatically.
- Drain the remaining power by leaving it off until the screen no longer displays battery information.
- Recharge the unit to 100% without interruption.
FlashFish warranty does not apply to:
Unauthorized Modifications & Handling
- Disassembly: Any attempt to disassemble the device or reassemble it by yourself.
- Battery Tampering: Damage caused by attempting to remove the internal, non-removable battery.
- Unauthorized Reproduction: The duplication of the manual or parts of it without written permission
Physical Abuse & Accidents
- Impact Damage: Dropping the unit, placing heavy objects on it, or subjecting it to strong shocks.
- Short-Circuiting: Intentional or accidental short-circuiting caused by metallic objects such as coins, hairpins, or keys.
- Improper Storage: Damage resulting from high humidity or exposure to dusty environments.
Environmental & Operational Misuse
- Extreme Elements: Exposing the device to fire, water, or other liquids, as well as keeping it in high-temperature areas or direct sunlight.
- Ventilation Neglect: Covering the device with fabric materials or other objects while it is in use or charging.
- Non-Emergency Use: Using the device as a permanent replacement for standard household AC or DC power rather than its intended role as an emergency power supply.
How to Submit a Claim
If the issue persists after troubleshooting, contact FlashFish support and provide the following information:
- A short video showing the fault and the connected device specifications.
- A clear photo of the product production code or serial number.
- Your purchase channel and order number.
After a warranty-eligible quality issue is confirmed, the support team will provide the next steps according to the current warranty policy.
If your product experiences any warranty-eligible failures within the warranty period, please contact our customer service team for assistance.
The warranty service does not cover issues resulting from human damage, misuse, unauthorized repairs, or improper maintenance.
When applying for warranty service, please be prepared with proof of purchase and the product serial number to ensure we provide you with efficient service.