FLASHFISH U.S.

FlashFish Support

Quick answer: Choose the route that matches your question, then include the order number, purchase channel, exact product model, and a concise issue description when they apply. If a battery product is damaged, swollen, unusually hot, leaking, or producing an unusual odor, stop using and charging it and contact support.

GET HELP

Choose a support topic

Orders and tracking

Check the order or shipment email, then include the order number in your request.

View shipping

Returns and refunds

Read the current policy and contact FlashFish before sending any product.

View return policy

Warranty support

Match the exact model and prepare the order record, issue details, photos, or video.

View warranty

Manuals and setup

Confirm the exact model and regional version before using a manual or troubleshooting step.

Open user guides

REQUEST DETAILS

Prepare the information support needs

Order and purchase information

Include the FlashFish order number or other purchase record, purchase channel, order email, and delivery destination when relevant.

Exact product identity

Provide the exact model and regional version shown on the product label. Add a clear label photo if the model or version is uncertain.

Issue description and evidence

Describe what happened, when it started, connected equipment, display messages, and steps already tried. Add clear photos or video only when they safely show the issue.

Sensitive information boundary

Do not send passwords, security codes, or full payment-card numbers. Do not disassemble or continue charging an unsafe battery product to create evidence.

FAQ

Support FAQ

Where can I find a FlashFish product manual?

Open User Guides and match the exact model and regional version. Contact support with a label photo if the correct file is not available.

How do I start a warranty request?

Review the Warranty page, then email support with the order record, exact model, issue description, and relevant photos or video.

How do I request a return?

Read the Return & Refund Policy, contact FlashFish, and wait for approved instructions before shipping.

Can I change or cancel an order after checkout?

Contact support as soon as possible with the order number. A change or cancellation may not be possible after fulfillment or shipment begins.

What should I do with a damaged or unsafe battery product?

Stop using and charging it. Keep people away, move it away from combustible materials only if safe, and contact support. Do not disassemble it or continue troubleshooting.