30-Day Return Policy

You may request a return within 30 calendar days after your order is delivered. Contact FlashFish before sending any product back. Returns sent without prior approval or to an unapproved address may not be accepted.

Return eligibility

• The return request must be submitted within 30 calendar days of delivery.
• The product must be unused, undamaged, complete, and returned with its original packaging, accessories, cables, and manuals where applicable.
• Proof of purchase or the FlashFish order number is required.

Damaged, defective, or incorrect products

Contact FlashFish support within 30 days of delivery with your order number, product model, a clear description of the issue, and photos or video when relevant. Include the serial number or product code if available. Our support team will review the information and provide the next steps.

Non-returnable products

• Products requested for return after the 30-day return window.
• Products damaged by misuse, accident, improper storage, unauthorized repair, or modification.
• Products missing essential components or returned in a condition that prevents safe inspection.
• Products shipped back without prior return approval.

How to request a return

1. Email service@flashfishtech.com with your order number, product model, reason for the return, and supporting photos or video if there is a product issue.
2. Wait for FlashFish support to provide the approved return address and return instructions.
3. Ship the product using a trackable service and keep the receipt and tracking number until the return is completed.

Return shipping costs

The customer is responsible for all return shipping costs for returns and exchanges. Return shipping charges are non-refundable. We recommend using a trackable and adequately insured shipping service because FlashFish cannot accept responsibility for a return that is lost or damaged in transit.

Refunds

After the returned product is received and inspected, FlashFish will notify you of the review result. If approved, the refund will be issued to the original payment method. Processing time after approval depends on the bank or payment provider.

Exchanges

Exchange requests follow the same approval and return process. Replacement availability depends on current inventory.

For return questions, contact service@flashfishtech.com.