送货方式
我们向全球几乎每个国家发货，我们采用值得信赖的主要国际承运商的服务，以确保您的包裹快速安全地到达目的地。我们还为大多数目的地的所有产品提供免费统一费率运输。
货运
这些是根据大多数订单的交付时间进行的估计。实际处理和运输时间可能需要更短或更长，具体取决于订单激增。
| 国家 | 成本 | 送货 |
| 美国 | 订单满 20 美元免运费 | 4-10天 |
| 否则 4.99 美元 | 4-10天 |
订单成功
成功下订单后，您将收到我们发送的确认电子邮件。如果您对订单有任何要求，请在您的商品进入处理阶段之前尽快告知我们。
加工
注：对于多件商品的订单，处理时间将以处理时间最长的商品为准。
我们将对您的物品进行严格的质量控制，并确保它们在准备装运之前正确包装。我们很高兴地宣布，现在大多数订单可以在 24 小时内发货。请注意，少量订单可能仍需要 3-5 个工作日，具体取决于库存情况。
请注意，处理时间不包括在运输时间中。收到订单所需的总时间是处理时间 + 运输时间。如果您的订单有任何问题，您可以向我们的支持中心提交票证以获得进一步帮助。我们的专业客户服务团队将在 24 小时内与您联系。
船运
我们与主要国际航运公司合作，提供不同的方法。例如：DHL、UPS、EMS等。
您可以在结帐过程中在“订单信息”页面上选择您首选的送货方式。
注意：公共假期期间的运输时间可能会受到影响，因为制造商和快递公司将在这些时间限制其运营。尽管不幸的是这是我们无法控制的，但我们将尽力改进这个问题。
发表
注意：对于跟踪号码，可能需要几天时间才能在跟踪网站上生效。如果信息不可用，请稍后重试。请放心，无论跟踪网站如何更新，预计运送时间都是有效的。
我们强烈建议客户在结账时购买追踪号码和运输保险，以便在等待包裹时安心无忧。
税
请注意，所有包裹均从不同的仓库发货。我们的商品未缴纳运费，因此可能会产生进口税，具体取决于您所在国家/地区的海关和运输方式。您可以向当地海关查询更多信息。
联系我们
如果在运输期间或收到物品后有任何问题，请随时联系我们，我们的客户服务代表将为您提供满意的解决方案。
电子邮件： info@flashfishtech.com
电话： +1 (818) 338-1878
Order Successful
After you have successfully placed your order you will receive email confirmation from us. If you have any requests for your order, kindly let us know as soon as possible before your item enters the processing stage.
Processing
Note: In orders with more than one item, the processing time will be based on the item with the longest processing time.
We will carry out strict quality controls on your items and ensure they are properly packed before preparing them for shipment. We are happy to announce that now most orders can be shipped out within 24 hours. Kindly note a small quantity of orders may still need between 3-5 business days depending on stock availability.
Please note that the processing time is not included in the shipping time. The total time it will take to receive your order is the processing time + the shipping time.If you have any issues with your order, you can submit a ticket to our Support Center for further assistance. Our dedicated CS team will contact you within 24 hours.
Shipping
Our partners with major international shipping companies to offer different methods. For example: DHL, UPS, EMS, etc.
You can choose your preferred shipping method on the Order Information page during the checkout process.
Note: Shipping times may be affected during public holidays as manufacturers and couriers will limit their operations during these times. Though this is unfortunately out of our control, we will try our best to improve on this issue.
Delivered
Note: For tracking numbers, it may take a few days before they become active on the tracking website. If the information is not available please try again later. Please rest assured that the estimated shipping time is valid regardless of the tracking site updates.
We high recommend that customers purchase a tracking number and shipping insurance during the check out for peace of mind when waiting for their package.
Tax
Kindly note that all packages are shipped from different Warehouses. Our items are shipping duty unpaid and therefore import tax may occur depending on your country’s Customs and shipping method. You may check with your local Customs Office for more information.
Contact Us
If any issue during the shipping time or after received the item, please feel free to Contact us, our customer service representatives will offer you a satisfying solution.
Email: info@flashfishtech.com
WhatsApp：+86 15976672158
Phone:+1 (818) 338-1878
Payment Methods | Secure, Simple & Flexible
At FlashFish, we believe that achieving energy independence shouldn’t be a headache at the checkout. Whether you are securing a compact A101 for your next adventure or investing in a heavy-duty SR5000 home backup system, we provide a variety of globally trusted and encrypted payment options to suit your needs.
1. Credit & Debit Cards (Global Standard)
We accept all major international credit and debit cards. Our system is optimized for fast processing to get your gear shipped as quickly as possible.
- Supported Networks: Visa, MasterCard, JCB, Discover, Diners Club, and Visa Electron.
- Security Note: Please ensure your card is authorized for international online transactions if you are ordering from outside the billing country.
2. PayPal (Recommended for Speed & Protection)
PayPal is our most popular payment method, offering an extra layer of buyer protection and a lightning-fast checkout.
- PayPal Balance: Use your existing funds for an instant transaction.
- Linked Cards: You can also use American Express (Amex) through the PayPal gateway.
- PayPal "Pay in 4": Available in eligible regions (including the US and parts of Europe), this allows you to split your purchase into 4 interest-free installments, making professional power more accessible than ever.
3. Financing & Buy Now, Pay Later
To help our community invest in premium energy solutions without the upfront strain, we offer specialized financing:
- Affirm (USA Only): Select Affirm at checkout to split the cost of your FlashFish gear into manageable monthly payments. Quick eligibility checks are performed at checkout without affecting your credit score.
4. Offline Payments: Western Union
For customers who prefer traditional banking or offline transfers, we accept Western Union.
- How it works: Complete your transfer at a local branch or online, then must provide the following details to our [Support Center]:MTCN (10-digit Control Number)Sender’s Full Name & AddressExact Amount & Your FlashFish Order Number
- Note: Orders via Western Union are processed once our team manually verifies the funds (usually within 24–48 hours).
Your Security is Our Priority 🛡️
Industry-Standard Encryption
We utilize SSL (Secure Socket Layer) encryption and the latest server-side security protocols. FlashFish never stores or even sees your full credit card details. All financial data is handled by our encrypted payment gateways (like PayPal), ensuring your information stays private and protected.
Do you ship overseas?
Instant Notification: You will receive a confirmation email immediately after a successful payment.
Processing Status: Once paid, your order status will move to "Processing". This means our 2026 production batch gear is being picked and packed at one of our local warehouses (DE, PL, or USA).
Tracking: You will receive a second email with tracking details as soon as your order leaves the warehouse.
Need Assistance?
If your payment is being declined or if you have questions about regional payment options (like Klarna or iDEAL), our dedicated support team is ready to help:
📧 Email: info@flashfishtech.com
💬 Live Chat:
WhatsApp ： https://wa.me/8615976672158
WhatsApp Channel： https://whatsapp.com/channel/0029Vb7F7FD4inoikHbjyy3g
How to claim warranty?
FlashFish Warranty protection is a core part of our commitment to providing reliable, long-term energy solutions for your off-grid lifestyle. We understand that whether you are using a portable power station for weekend camping or a solar generator kit for emergency backup, you need to trust that your gear is built to last. That is why every authentic product purchased through our authorized channels comes with a comprehensive manufacturer warranty, typically ranging from 12 to 24 months depending on the specific model.
Our FlashFish warranty coverage is designed to be hassle-free, ensuring that you can focus on your adventures rather than your equipment. This policy covers all defects in materials and workmanship under normal use. If your unit experiences a technical issue during the coverage period, our dedicated professional energy team will provide expert troubleshooting, repair services, or a full replacement if necessary. We take pride in our rapid response times and our ability to get your power back up and running as quickly as possible.
FlashFish full-platform after-sales service and extended warranty link: