Warranty-FlashFish | Professional Energy Support & Coverage
Warranty Extension:
- 1 YEAR + 1 YEAR (Products on this site)
- 1 YEAR (Refurbished items / items from Third-party store)
| Model | Warranty | Model | Warranty |
|---|---|---|---|
| A101 | 1+1 YEAR | P56 | 1+1 YEAR |
| A201 | 1+1 YEAR | P60 | 1+1 YEAR |
| A301 | 1+1 YEAR | P63 | 1+1 YEAR |
| A501 | 1+1 YEAR | P66 | 1+1 YEAR |
| A601 | 1+1 YEAR | P15 | 1+1 YEAR |
| A1001 | 1+1 YEAR | P25 | 1+1 YEAR |
| BP030B | 1+1 YEAR | S25 | 1+1 YEAR |
| E103 | 1+1 YEAR | T2000 | 1+1 YEAR |
| E200 | 1+1 YEAR | T1200s | 1+1 YEAR |
| EA150 | 1+1 YEAR | T300PRO | 1+1 YEAR |
| F132 | 1+1 YEAR | T200 | 1+1 YEAR |
| G300 | 1+1 YEAR | SP50 | 1+1 YEAR |
| J1000 | 1+1 YEAR | SP100 | 1+1 YEAR |
| J1000plus | 1+1 YEAR | TSP60 | 1+1 YEAR |
- 1 YEAR + 2 YEAR (Products on this site)
- 1 YEAR (Refurbished items / items from Third-party store)
| Model | Warranty | Model | Warranty |
|---|---|---|---|
| QE01D | 1+2 YEAR | UA550 | 1+2 YEAR |
| QE02D | 1+2 YEAR | UA1100 | 1+2 YEAR |
- 5 YEAR (Products on this site)
- 1 YEAR (Refurbished items / items from Third-party store)
| Model | Warranty |
|---|---|
| SR5000 | 5 YEAR |
Contact & Quick Links
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📧 Email: info@flashfishtech.com
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💬 Live Chat: WhatsApp: Message us here
WhatsApp Channel: Follow for Updates
At FlashFish, our warranty service is a cornerstone of our commitment to providing reliable, long-term energy solutions for your off-grid lifestyle. Whether you rely on our portable power stations for weekend camping or our solar generators for emergency backup, we understand that durability is non-negotiable. That is why every authentic product purchased through ourauthorized channelsis backed by a comprehensive manufacturer’s warranty—typically ranging from24 to 60 months, depending on your specific model.
Our Commitment to You
Our goal is to provide total peace of mind, allowing you to focus on your adventure rather than your gear. Thiswarranty covers all defects in materials and workmanship under normal use. Should your device encounter anytechnical issues during the warranty period, our dedicated energy team will provide expert troubleshooting,professional repairs, or a fullreplacement if necessary. We pride ourselves on rapid response times to get yourpower back up and running as quickly as possible.
Troubleshooting: Battery Recalibration
If you are experiencing issues with power consistency, please attempt to recalibrate the battery byperforming a few deep discharge cycles:
- Discharge: Use the device until it shuts down automatically.
2.Drain: Repeatedly attempt to turn it on or let it sit until the screen no longer displays any numbers and thebattery is completely exhausted.
3.Recharge: Charge the unit back to 100% without interruption.
FLASHFISH's warranty does NOT apply to:
Unauthorized Modifications & Handling
- Disassembly: Any attempt to disassemble the device or reassemble it by yourself.
- Battery Tampering: Damage caused by attempting to remove the internal, non-removable battery.
- Unauthorized Reproduction: The duplication of the manual or parts of it without written permission
Physical Abuse & Accidents
- Impact Damage: Dropping the unit, placing heavy objects on it, or subjecting it to strong shocks.
- Short-Circuiting: Intentional or accidental short-circuiting caused by metallic objects such as coins, hairpins, or keys.
- Improper Storage: Damage resulting from high humidity or exposure to dusty environments.
Environmental & Operational Misuse
- Extreme Elements: Exposing the device to fire, water, or other liquids, as well as keeping it in high-temperature areas or direct sunlight.
- Ventilation Neglect: Covering the device with towels, clothing, or other materials while it is in use or charging.
- Non-Emergency Use: Using the device as a permanent replacement for standard household AC or DC power rather than its intended role as an emergency power supply.
How to Submit a Claim：
If the issue persists after recalibration, please provide the following information to our support team:
- A 20-second video demonstrating the fault, including a clear view of the specifications/parameters of the connected devices.
- A clear photo of the Production Code located on the bottom of the product.
- Purchase details: Your shopping platform and order number.
Note: Once a quality defect is confirmed, no return is required. We will immediately arrange for a replacement unit to be sent to you. We appreciate your cooperation!
If your product experiences any warranty-eligible failures within the warranty period, please contact our customer service team for assistance.
The warranty service does not cover issues resulting from human damage, misuse, unauthorized repairs, or improper maintenance.
When applying for warranty service, please be prepared with proof of purchase and the product serial number to ensure we provide you with efficient service.