支持服务
* 退款政策
退货和退款政策
- 如果您从FLASHFISH官方商店购买产品，您可以要求退货或退款。
- 如果您从其他供应商和经销商处购买了 FLASHFISH 产品，您不得向我们要求退货或退款，因为我们的供应商和经销商可能有自己的退款和退货政策。请联系他们以获取更多信息。
30天无理由退货
购买后 30 天内，如果您对购买的产品不满意（包括但不限于“不想要”、“不符合您的需求”或“不喜欢”），您可以退回所购买的产品物品和配件完整、未使用且采用原包装。
- 在退回产品之前，请将包装产品的图片和运输脚本发送给我们的客户服务。
- 您将负责支付退货运费。
- 产品退回FLASHFISH仓库后14个工作日内处理退款。
* 保修政策和售后服务
保修期延长：
- 1年+1~2年（本网站的新商品）
- 1 年（翻新商品/第三方商店的商品）
| 模型 | 保修单 | 模型 | 保修单 |
| A101 | 1+1年 | P60 | 1+1年 |
| A201 | 1+1年 | P63 | 1+1年 |
| A301 | 1+1年 | P66 | 1+1年 |
| A501 | 1+1年 | P15 | 1+1年 |
| A601 | 1+1年 | P25 | 1+1年 |
| A1001 | 1+1年 | UA550/UA1100 | 1+1年 |
| E200/EA150 | 1+1年 | QE01D | 1+2年 |
| P56 | 1+1年 | QE02D | 1+2年 |
| G300 | 1+1年 | TSP60/TSP100 | 1+1年 |
| J1000plus | 1+1年 | SP50/SP100 | 1+1年 |
更换/维护除外情况
FlashFISH 的保修不适用于：
- 误用/滥用/意外损坏/自然灾害造成的损坏。
- 未经授权的改装/修理/拆卸或不按照官方说明或手册进行操作
- 非质量相关问题
- 从未经授权的经销商处购买的物品
- 由于暴露于过热、过冷、液体或其他外部原因而造成的任何缺陷或损坏
- 无法提供有效的购买凭证
如何索取保修？
请随时联系我们的客户服务团队：
您可以向我们提供以下信息：
- 显示问题的视频，视频应包含电池组的底部序列号；
- 您的订单号、地址和电话号码（用于更换运费）
请放心，一旦我们确认电池有缺陷且在保修期内，我们将在 48 小时内为您更换电池。
* 运输政策
不同地区规格
- US ：默认为美国仓库的美国插座（110V）。
- 欧洲：默认来自欧盟仓库的欧盟插座（220V）。 （更多详情请访问Flashfish EU ）
- 其他国家：默认当地仓库的当地规格。如果您需要其他规格，请备注您的需求。
送货服务
- 发货后 1-3 个工作日内发货，通常 3-5 天（欧盟/美国/东南亚/日本/RS）后您会收到产品。交货当天，我们将在订单系统和电子邮件上写下跟踪号码，让您知道交货将会发生。
- 通过与 UPS、DPD、FedEx、DHL 和其他全球领先承运商的长期合作关系，我们能够提供世界一流的运输选择。
- 由于某些客观或不受控制的原因，发货会延迟。如果有延误，我们将提前通知客户。在繁忙的假期期间，处理时间比平时更长，并且预计会出现一些延误。
*用户指南：
下载我们所有产品的免费用户指南。该指南包含有关产品技术规格、操作说明和一般保养的详细信息。
Payment Methods | Secure, Simple & Flexible
At FlashFish, we believe that achieving energy independence shouldn’t be a headache at the checkout. Whether you are securing a compact A101 for your next adventure or investing in a heavy-duty SR5000 home backup system, we provide a variety of globally trusted and encrypted payment options to suit your needs.
1. Credit & Debit Cards (Global Standard)
We accept all major international credit and debit cards. Our system is optimized for fast processing to get your gear shipped as quickly as possible.
- Supported Networks: Visa, MasterCard, JCB, Discover, Diners Club, and Visa Electron.
- Security Note: Please ensure your card is authorized for international online transactions if you are ordering from outside the billing country.
2. PayPal (Recommended for Speed & Protection)
PayPal is our most popular payment method, offering an extra layer of buyer protection and a lightning-fast checkout.
- PayPal Balance: Use your existing funds for an instant transaction.
- Linked Cards: You can also use American Express (Amex) through the PayPal gateway.
- PayPal "Pay in 4": Available in eligible regions (including the US and parts of Europe), this allows you to split your purchase into 4 interest-free installments, making professional power more accessible than ever.
3. Financing & Buy Now, Pay Later
To help our community invest in premium energy solutions without the upfront strain, we offer specialized financing:
- Affirm (USA Only): Select Affirm at checkout to split the cost of your FlashFish gear into manageable monthly payments. Quick eligibility checks are performed at checkout without affecting your credit score.
4. Offline Payments: Western Union
For customers who prefer traditional banking or offline transfers, we accept Western Union.
- How it works: Complete your transfer at a local branch or online, then must provide the following details to our [Support Center]:MTCN (10-digit Control Number)Sender’s Full Name & AddressExact Amount & Your FlashFish Order Number
- Note: Orders via Western Union are processed once our team manually verifies the funds (usually within 24–48 hours).
Your Security is Our Priority 🛡️
Industry-Standard Encryption
We utilize SSL (Secure Socket Layer) encryption and the latest server-side security protocols. FlashFish never stores or even sees your full credit card details. All financial data is handled by our encrypted payment gateways (like PayPal), ensuring your information stays private and protected.
Do you ship overseas?
Instant Notification: You will receive a confirmation email immediately after a successful payment.
Processing Status: Once paid, your order status will move to "Processing". This means our 2026 production batch gear is being picked and packed at one of our local warehouses (DE, PL, or USA).
Tracking: You will receive a second email with tracking details as soon as your order leaves the warehouse.
Need Assistance?
If your payment is being declined or if you have questions about regional payment options (like Klarna or iDEAL), our dedicated support team is ready to help:
📧 Email: info@flashfishtech.com
💬 Live Chat:
WhatsApp ： https://wa.me/8615976672158
WhatsApp Channel： https://whatsapp.com/channel/0029Vb7F7FD4inoikHbjyy3g
How to claim warranty?
FlashFish Warranty protection is a core part of our commitment to providing reliable, long-term energy solutions for your off-grid lifestyle. We understand that whether you are using a portable power station for weekend camping or a solar generator kit for emergency backup, you need to trust that your gear is built to last. That is why every authentic product purchased through our authorized channels comes with a comprehensive manufacturer warranty, typically ranging from 12 to 24 months depending on the specific model.
Our FlashFish warranty coverage is designed to be hassle-free, ensuring that you can focus on your adventures rather than your equipment. This policy covers all defects in materials and workmanship under normal use. If your unit experiences a technical issue during the coverage period, our dedicated professional energy team will provide expert troubleshooting, repair services, or a full replacement if necessary. We take pride in our rapid response times and our ability to get your power back up and running as quickly as possible.
FlashFish full-platform after-sales service and extended warranty link: