よくある質問

Check your login details. Your username is the email address you used for registration.

- If you've forgotten your password, select "Forgot your password?" on the Sign In page. Fill in your registration details and select "Reset your password."

- Ensure your web browser accepts cookies.

- Our website may be undergoing maintenance. If so, please wait 30 minutes and try again.

- If you're still unable to access your account, contact our Customer Service Department to report the issue. We'll assign a new password, and you can change it after logging in.

 Yes, the more you purchase, the higher the discount. For instance, buying 10 pieces will get you a 5% discount. If you're interested in purchasing more than 10 pieces, please contact our Sales Department with the following information:

- The product(s) you're interested in

- Exact order quantity for each product

- Your desired timeframe

- Any special packing instructions, e.g., bulk packing without product boxes

Our Sales Department will provide you with a quotation. Note that larger orders save more on postage. For example, ordering 20 items will reduce the average shipping cost per unit compared to buying just one.

Sign into your account and select the shopping cart at the top right of the page. You'll be able to view all items in the cart. To delete an item, click the "Remove" button next to it. To change the quantity, enter the new amount in the "Qty" column.

PayPal is a secure and trustworthy payment processing service that allows online shopping. You can use PayPal when purchasing items via Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E-Check (using your regular Bank Account). We cannot see your card number as it is securely encrypted through PayPal's server, which limits the risk of unauthorized use and access.

Once an order is placed, you should not change billing or shipping information. If a change is necessary, contact our Customer Service Department as soon as possible during the order processing stage. If the package hasn't been dispatched, we can ship to the new address. If it has already been shipped, shipping information cannot be changed while in transit.

Once your payment is received, we'll send a notification email. You can also log into your customer account to check the order status at any time. If payment is received, the order status will show "Processing."

Yes, once we've received an order and payment has cleared, the invoice will be sent to you via email.

We accept credit card, PayPal, etc., as payment methods.

1). Credit Card: including Visa, MasterCard, JCB, Discover, and Diners.

2). PayPal: the most convenient payment method worldwide.

3). Debit Card: including Visa, MasterCard, Visa Electron.

6. Why am I being asked to "Verify" my payment?

For your protection, your order is processed by our payment verification team. This standard procedure ensures all transactions on our site are authorized, and your future purchases will be prioritized.

Once an order is placed, the shipping method should generally not be altered. However, you can still contact our Customer Service Department as soon as possible during the order processing stage. It may be possible to update the shipping method if you cover any cost difference.

If you wish to change the shipping address after placing an order, contact our Customer Service Department early during the order processing stage. If the package hasn't been dispatched yet, we can ship to the new address. If it has been shipped, the shipping information cannot be changed in transit.

The duration depends on the shipping method and destination country. Delivery times vary based on the selected method. If delayed due to unforeseen circumstances like war, natural disasters, or severe weather, delivery will be postponed. We will work on a solution in such cases.c

We ship worldwide. Shipping rates vary based on item weight and destination country. We suggest the most appropriate shipping weight to help save money. Our goal is fast and secure delivery worldwide.

Shipping cost depends on the selected method, time, and destination. For example, if the cost between UPS and FedEx is $10, choose the option that best meets your needs based on price and delivery time.

Once we provide a tracking number, you can check item delivery status online via the delivery company's website.

https://www.flashfishtech.com/apps/17TRACK