出荷と配達
当社は、世界中のほぼすべての国に世界中に発送します。当社は、お客様の荷物が迅速かつ安全に目的地に到着することを保証するために、主要で信頼できる国際配送業者のサービスを採用しています。また、ほとんどの目的地へのすべての商品について、無料の定額配送も提供しています。
貨物
これらは、大部分の注文が配達されるまでにかかった時間に基づいた推定値です。注文の急増に応じて、実際の処理と発送にかかる時間は短くなったり長くなったりする場合があります。
| 国 | 料金 | 配達 |
| アメリカ | 20ドル以上のご注文で送料無料 | 4～10日 |
| それ以外の場合は $4.99 | 4～10日 |
注文が成功しました
ご注文が正常に完了すると、当社から確認メールが届きます。ご注文に関するご要望がございましたら、商品が処理段階に入る前にできるだけ早くお知らせください。
処理
注: 複数のアイテムを含む注文の場合、処理時間は最も長い処理時間のアイテムに基づいて計算されます。
当社はお客様の商品に対して厳格な品質管理を実施し、出荷の準備をする前に適切に梱包されていることを確認します。ほとんどの注文が 24 時間以内に発送できるようになりました。少量の注文の場合でも、在庫状況によっては 3 ～ 5 営業日かかる場合がありますので、ご了承ください。
処理時間は発送時間には含まれませんのでご了承ください。ご注文を受け取るまでにかかる合計時間は、処理時間 + 配送時間です。ご注文に問題がある場合は、サポート センターにチケットを送信してサポートを受けることができます。弊社の専任 CS チームが 24 時間以内にご連絡いたします。
配送
当社は主要な国際配送会社と提携し、さまざまな方法を提供しています。例: DHL、UPS、EMS など。
チェックアウトプロセス中の「注文情報」ページでご希望の配送方法を選択できます。
注: 祝日の間はメーカーや配送業者の業務が制限されるため、配送時間が影響を受ける可能性があります。残念ながらこれは私たちにはどうすることもできませんが、この問題を改善するために最善を尽くします。
納品済み
注: 追跡番号については、追跡 Web サイトで有効になるまでに数日かかる場合があります。情報が利用できない場合は、しばらくしてからもう一度お試しください。発送予定時刻は追跡サイトの更新に関係なく有効ですので、ご安心ください。
荷物を待つ間安心してご利用いただけるよう、チェックアウト時に追跡番号と配送保険を購入されることを強くお勧めします。
税
すべてのパッケージは異なる倉庫から発送されることにご注意ください。当社の商品は配送関税が未払いであるため、あなたの国の税関や配送方法によっては輸入税が発生する場合があります。詳細については、最寄りの税関にお問い合わせください。
お問い合わせ
配送中または商品の受け取り後に問題が発生した場合は、お気軽にお問い合わせください。当社のカスタマーサービス担当者が満足のいく解決策を提供します。
電子メール: info@flashfishtech.com
電話: +1 (818) 338-1878
Order Successful
After you have successfully placed your order you will receive email confirmation from us. If you have any requests for your order, kindly let us know as soon as possible before your item enters the processing stage.
Processing
Note: In orders with more than one item, the processing time will be based on the item with the longest processing time.
We will carry out strict quality controls on your items and ensure they are properly packed before preparing them for shipment. We are happy to announce that now most orders can be shipped out within 24 hours. Kindly note a small quantity of orders may still need between 3-5 business days depending on stock availability.
Please note that the processing time is not included in the shipping time. The total time it will take to receive your order is the processing time + the shipping time.If you have any issues with your order, you can submit a ticket to our Support Center for further assistance. Our dedicated CS team will contact you within 24 hours.
Shipping
Our partners with major international shipping companies to offer different methods. For example: DHL, UPS, EMS, etc.
You can choose your preferred shipping method on the Order Information page during the checkout process.
Note: Shipping times may be affected during public holidays as manufacturers and couriers will limit their operations during these times. Though this is unfortunately out of our control, we will try our best to improve on this issue.
Delivered
Note: For tracking numbers, it may take a few days before they become active on the tracking website. If the information is not available please try again later. Please rest assured that the estimated shipping time is valid regardless of the tracking site updates.
We high recommend that customers purchase a tracking number and shipping insurance during the check out for peace of mind when waiting for their package.
Tax
Kindly note that all packages are shipped from different Warehouses. Our items are shipping duty unpaid and therefore import tax may occur depending on your country’s Customs and shipping method. You may check with your local Customs Office for more information.
Contact Us
If any issue during the shipping time or after received the item, please feel free to Contact us, our customer service representatives will offer you a satisfying solution.
Email: info@flashfishtech.com
WhatsApp：+86 15976672158
Phone:+1 (818) 338-1878
Payment Methods | Secure, Simple & Flexible
At FlashFish, we believe that achieving energy independence shouldn’t be a headache at the checkout. Whether you are securing a compact A101 for your next adventure or investing in a heavy-duty SR5000 home backup system, we provide a variety of globally trusted and encrypted payment options to suit your needs.
1. Credit & Debit Cards (Global Standard)
We accept all major international credit and debit cards. Our system is optimized for fast processing to get your gear shipped as quickly as possible.
- Supported Networks: Visa, MasterCard, JCB, Discover, Diners Club, and Visa Electron.
- Security Note: Please ensure your card is authorized for international online transactions if you are ordering from outside the billing country.
2. PayPal (Recommended for Speed & Protection)
PayPal is our most popular payment method, offering an extra layer of buyer protection and a lightning-fast checkout.
- PayPal Balance: Use your existing funds for an instant transaction.
- Linked Cards: You can also use American Express (Amex) through the PayPal gateway.
- PayPal "Pay in 4": Available in eligible regions (including the US and parts of Europe), this allows you to split your purchase into 4 interest-free installments, making professional power more accessible than ever.
3. Financing & Buy Now, Pay Later
To help our community invest in premium energy solutions without the upfront strain, we offer specialized financing:
- Affirm (USA Only): Select Affirm at checkout to split the cost of your FlashFish gear into manageable monthly payments. Quick eligibility checks are performed at checkout without affecting your credit score.
4. Offline Payments: Western Union
For customers who prefer traditional banking or offline transfers, we accept Western Union.
- How it works: Complete your transfer at a local branch or online, then must provide the following details to our [Support Center]:MTCN (10-digit Control Number)Sender’s Full Name & AddressExact Amount & Your FlashFish Order Number
- Note: Orders via Western Union are processed once our team manually verifies the funds (usually within 24–48 hours).
Your Security is Our Priority 🛡️
Industry-Standard Encryption
We utilize SSL (Secure Socket Layer) encryption and the latest server-side security protocols. FlashFish never stores or even sees your full credit card details. All financial data is handled by our encrypted payment gateways (like PayPal), ensuring your information stays private and protected.
Do you ship overseas?
Instant Notification: You will receive a confirmation email immediately after a successful payment.
Processing Status: Once paid, your order status will move to "Processing". This means our 2026 production batch gear is being picked and packed at one of our local warehouses (DE, PL, or USA).
Tracking: You will receive a second email with tracking details as soon as your order leaves the warehouse.
Need Assistance?
If your payment is being declined or if you have questions about regional payment options (like Klarna or iDEAL), our dedicated support team is ready to help:
📧 Email: info@flashfishtech.com
💬 Live Chat:
WhatsApp ： https://wa.me/8615976672158
WhatsApp Channel： https://whatsapp.com/channel/0029Vb7F7FD4inoikHbjyy3g
How to claim warranty?
FlashFish Warranty protection is a core part of our commitment to providing reliable, long-term energy solutions for your off-grid lifestyle. We understand that whether you are using a portable power station for weekend camping or a solar generator kit for emergency backup, you need to trust that your gear is built to last. That is why every authentic product purchased through our authorized channels comes with a comprehensive manufacturer warranty, typically ranging from 12 to 24 months depending on the specific model.
Our FlashFish warranty coverage is designed to be hassle-free, ensuring that you can focus on your adventures rather than your equipment. This policy covers all defects in materials and workmanship under normal use. If your unit experiences a technical issue during the coverage period, our dedicated professional energy team will provide expert troubleshooting, repair services, or a full replacement if necessary. We take pride in our rapid response times and our ability to get your power back up and running as quickly as possible.
FlashFish full-platform after-sales service and extended warranty link: