Warranty-FlashFish | Professional Energy Support & Coverage
Warranty Extension:
- 1 YEAR (Products on this site)
- 1 YEAR (Refurbished items / items from Third-party store)
| Model | Warranty | Model | Warranty |
|---|---|---|---|
| A101 | 1 YEAR | P56 | 1 YEAR |
| A201 | 1 YEAR | P60 | 1 YEAR |
| A301 | 1 YEAR | P63 | 1 YEAR |
| A501 | 1+1 YEAR | P66 | 1 YEAR |
| A601 | 1 YEAR | P15 | 1 YEAR |
| A1001 | 1 YEAR | P25 | 1 YEAR |
| BP030B | 1 YEAR | S25 | 1 YEAR |
| E103 | 1 YEAR | T2000 | 1 YEAR |
| E200 | 1 YEAR | T1200S | 1 YEAR |
| EA150 | 1 YEAR | T300PRO | 1 YEAR |
| F132 | 1 YEAR | T200 | 1 YEAR |
| G300 | 1 YEAR | SP50 | 1 YEAR |
| J1000 | 1 YEAR | SP100 | 1 YEAR |
| J1000plus | 1 YEAR | TSP60 | 1 YEAR |
- 1 YEAR + 2 YEAR (Products on this site)
- 1 YEAR (Refurbished items / items from Third-party store)
| Model | Warranty | Model | Warranty |
|---|---|---|---|
| QE01D | 1+2 YEAR | UA550 | 1+2 YEAR |
| QE02D | 1+2 YEAR | UA1100 | 1+2 YEAR |
- 5 YEAR (Products on this site)
- 1 YEAR (Refurbished items / items from Third-party store)
| Model | Warranty |
|---|---|
| SR5000 | 5 YEAR |
Contact & Quick Links
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📧 Email: info@flashfishtech.com
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💬 Live Chat: WhatsApp: Message us here
WhatsApp Channel: Follow for Updates
| Product series | Standard warranty | Extension warranty | Refurbished / third-party warranty | Notes |
|---|---|---|---|---|
| E200 portable power station | 1 year | Requires business confirmation | Requires business confirmation | Business confirmed E200 warranty as 1 year. |
| Other portable power stations | Requires business confirmation by model | Requires business confirmation | Requires business confirmation | Align product pages and warranty policy before publishing. |
| Solar panels | Requires business confirmation | Requires business confirmation | Requires business confirmation | Confirm coverage for accessories and bundled kits. |
| SR5000 / home energy storage | 5 years | Requires business confirmation | Requires business confirmation | Europe purchases only. Do not apply this 5-year warranty to non-European market purchases. |
FlashFish warranty service supports authentic products purchased through authorized channels. Warranty duration can vary by product series, sales channel and market, so confirm the current policy before publishing listing-critical warranty claims.
- E200 warranty is confirmed as 1 year.
- Confirm whether registration extends coverage before using extension warranty wording.
- SR5000 warranty is confirmed as 5 years only for purchases in the European market.
Our Commitment to You
Our goal is to provide peace of mind, allowing you to focus on your trip rather than your gear. This warranty covers defects in materials and workmanship under normal use. If your device has a technical issue during the warranty period, the FlashFish support team can help with troubleshooting, repair guidance or replacement when the issue qualifies under the warranty policy.
Troubleshooting: Battery Recalibration
If you are experiencing power consistency issues, try recalibrating the battery:
- Discharge the device until it shuts down automatically.
- Drain the remaining power by leaving it off until the screen no longer displays battery information.
- Recharge the unit to 100% without interruption.
FlashFish warranty does not apply to:
Unauthorized Modifications & Handling
- Disassembly: Any attempt to disassemble the device or reassemble it by yourself.
- Battery Tampering: Damage caused by attempting to remove the internal, non-removable battery.
- Unauthorized Reproduction: The duplication of the manual or parts of it without written permission
Physical Abuse & Accidents
- Impact Damage: Dropping the unit, placing heavy objects on it, or subjecting it to strong shocks.
- Short-Circuiting: Intentional or accidental short-circuiting caused by metallic objects such as coins, hairpins, or keys.
- Improper Storage: Damage resulting from high humidity or exposure to dusty environments.
Environmental & Operational Misuse
- Extreme Elements: Exposing the device to fire, water, or other liquids, as well as keeping it in high-temperature areas or direct sunlight.
- Ventilation Neglect: Covering the device with towels, clothing, or other materials while it is in use or charging.
- Non-Emergency Use: Using the device as a permanent replacement for standard household AC or DC power rather than its intended role as an emergency power supply.
How to Submit a Claim
If the issue persists after troubleshooting, contact FlashFish support and provide the following information:
- A short video showing the fault and the connected device specifications.
- A clear photo of the product production code or serial number.
- Your purchase channel and order number.
After a warranty-eligible quality issue is confirmed, the support team will provide the next steps according to the current warranty policy.
If your product experiences any warranty-eligible failures within the warranty period, please contact our customer service team for assistance.
The warranty service does not cover issues resulting from human damage, misuse, unauthorized repairs, or improper maintenance.
When applying for warranty service, please be prepared with proof of purchase and the product serial number to ensure we provide you with efficient service.